SUL Hotels – Prestação de Serviços e Operadora Virtual de Viagens Ltda. (REMOTE Latin America, we or us).

REMOTE Latin America cares about the privacy of your personal data and we are committed to protecting it. This Privacy Policy explains what information we collect about you and why, what we do with that information and how we handle that information.

For the purposes of the applicable data protection laws (the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), together with the Data Protection Act 2018), the company responsible for your personal data is SUL Hotels – Prestação de Serviços e Operadora Virtual de Viagens Ltda. This policy is incorporated into REMOTE’s Terms & Conditions and applies to information obtained by us through your use of the information, software, products and services made available through our main company website:

Collection of Your Personal Information

We collect information that, alone or in combination with other data, could be used to identify you (Personal Data), such as your email address, name, telephone number, or employment information. If you make a purchase from us, we will collect and store your billing and/or credit card information. We may also collect anonymous demographic information which is not unique to you, such as your postal code, age, gender, preferences, interests and favourites (Non-Personal Data). Non-Personal Data is not linked to your personal data (for example, your IP address).

We will collect your personal data in several ways, including when you contact us through the website, by telephone, post, email or through the other means set out below.

Other Information We Collect

We also collect this personal data as you use the website:
• User Content. This consists of all text, documents, content or information uploaded, entered, or otherwise transmitted by you in connection with your use of the website.

Please keep in mind that if you directly disclose personal data through the website’s public message boards, this information will be available for anyone on the internet to review and see.

Automatically Collected Information

When you visit our website, we automatically collect information about your computer hardware and software such as your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, pages visited, links clicked, text entered, mouse movements, and Internet Service Provider. We analyse and use this information to better understand how our users use the service, to maintain and improve our service, and in some cases, to publicly disclose aggregated statistics regarding our services.

Storage of Personal Data

Unless a longer retention period is required or permitted by law, we will only hold your personal data on our systems for the period necessary to fulfil the purposes outlined in this policy, or until you request that the information be deleted in accordance with your right of erasure (see “Your Rights” section below).

Personal Data Access & Disclosure

We will only disclose personal data to third parties:
• when we use vendors, lawyers and service providers to assist us in meeting business or operating needs, such as providing legal services, hosting our website, communicating with users, delivering and improving our services, e-mail communication, invoicing and payments, customer support services and analytics.
• These service providers may only access, process or store personal data pursuant to our instructions and to perform their duties to us, and in accordance with applicable laws and regulations; or
• when we have your explicit consent to share your Personal Information; or
• when we determine that disclosure is required to protect the rights, property, or personal safety of REMOTE Latin America and users of the website, or to respond to lawful requests, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities; or
• if we sell some or all our business or assets, we may disclose your personal data to theprospective seller or buyer of such business or assets, and if the transaction closes, then your personal data may be transferred to the buyer.

We may disclose personal data to a member of our group, which means our ultimate holding company (SUL Hotels – Prestação de Serviços e Operadora Virtual de Viagens Ltda., which is in Brazil, as defined in section 1159 of the Companies Act 2006.

*More simply put:

We disclose your personal data to third parties such as service providers. We also disclose your personal data when we have your explicit consent, or if we are required to do so by law.

Use of Cookies

This website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the website pages, or register with the website, a cookie helps the website recall your specific information on subsequent visits. This simplifies the process of recording your personal data, such as site preferences. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the website features that you customised.

We may place the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences.

Targeting cookies. These cookies record your visit to the website, the pages you have visited and thelinks you have followed. We will use this information to make our website more relevant to your interests and for remarketing as described below.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of our services or web pages you visit.

For more information generally on cookies, including how to disable them, please refer to This site also provides details on how to delete cookies from your computer.

*More simply put:

We use cookies to enhance your online experience. If you do not want to receive cookies, you can reject them by opting out or modifying your browser settings.

Your Rights

Under the GDPR, you have rights in relation to your personal data, such as the rights of access, rectification, restriction, objection, portability, and erasure. Please note that these rights are subject to certain limitations set forth in applicable law.

To exercise any of these rights, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.

Links to Third Party Websites

Our Website includes links to other websites whose privacy practices are not under our control. If you submit personal data to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy on any website that you visit.

Children’s Data

We do not intend to solicit or collect personal data from anyone under the age of 18. If you are under 18, do not enter information on this website or engage our services. If you believe a child of yours under the age of 18 has entered personal data, please contact us to have the data removed and terminate the child’s account.

Changes to This Policy

We will occasionally update this policy to reflect company and customer feedback. We encourage you to periodically review this policy to be informed of how we are protecting your Personal Information.

Contact Information

REMOTE Latin America welcomes your comments regarding this policy. Please contact us at